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Use AI where these 8 tested rules show that it helps

Oct 10
3 min read

Updated: 2 days ago

Public-domain art plate: Cuvier's Kinglet, John James Audubon, The Birds of America (1827-1838)
This image shows a Cuvier's Kinglet from John James Audubon's The Birds of America (1827-1838).

AI increases output most for new staff and for clear tasks. On tasks outside its skills, AI can give wrong answers that people believe.

Who it is for. This playbook is for managers who must decide where to start to use AI tools.

How to use it. Each rule gives the evidence, 1 action and a link to the full study. Start with the rule that fits your biggest problem this quarter.

1. Give AI to your newest staff first

Evidence. In a study of 5,179 support agents, an AI assistant increased the number of problems that agents solved each hour by 14%. For new and less skilled agents, the increase was 34%.

Do this. Give AI tools to new employees first. Measure the time that they need to work at full speed.

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