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PLAIN TALK BUSINESS


Show your ads to frequent buyers, because ads remind them to buy
A study of more than 60,000 US households found that TV ads had more than 2 times the effect on frequent buyers. Ads remind people of a good past experience.
2 days ago4 min read


Measure results after the click, because opposing comments can decrease donations
A Facebook test with about 1 million users found that opposing comments increased link clicks by 14.9%. A second test found that the same comments decreased donations by 7.5%.
2 days ago4 min read


Persuade with facts, not with personal details about the reader
In 3 experiments with 76,977 people, AI messages with facts and evidence persuaded 27% more than basic messages. Personal details about the reader added less than 1 point on a 100-point scale.
2 days ago4 min read


Use AI ad images that look real, not AI-made
A study of 305,121 display ads found that AI images got as many clicks as human images on average. But ads that looked AI-made got fewer clicks.
Oct 114 min read


Tell customers that something is waiting for them
A test with 689,693 pharmacy customers compared 22 text reminders. On average, texts raised vaccine visits by 6.8%. The best texts said that a vaccine was waiting for the person.
Oct 102 min read


Add automatic share updates, not only personal invites
A Facebook app test found that automatic updates to friends raised new users by 246%. Personal invites raised them by only 98%, because people sent few invites.
Oct 102 min read


Count store sales too, because online ads sell offline
A Yahoo experiment with about 1.6 million customers of a large retailer found that online ads raised sales. The extra sales in stores were more than six times the extra sales online.
Oct 102 min read


Tell customers what most people like them do
In a hotel test, a card that said most guests reuse their towels raised towel reuse from 35% to 44%. A card about guests in the same room raised it to 49%.
Oct 102 min read


Show general ads to most visitors who leave, not the exact product
A field test at a travel website found that general ads brought back more visitors than ads with the exact hotel they saw. Exact-product ads worked better only for people who were ready to choose.
Oct 102 min read


Put the reader's first name in the email subject line
Field tests at a test-prep company found that a first name in the subject line raised opens by 20% and sales leads by about 30%. Unsubscribes went down by 17%.
Oct 102 min read


Write content that gives a strong feeling, and more people will share it
A study of about 7,000 New York Times articles found that positive articles were shared more. Articles that caused awe, anger or worry were also shared more. Sad articles were shared less.
Oct 102 min read


Plan your ad test for millions of people, not thousands
A review of 25 large online ad experiments found that ad effects are very small compared with normal changes in sales. Most ad tests are too small to show if the ads paid back.
Oct 102 min read


Use a real test, because ad reports can triple your results
A study of 15 Facebook ad experiments compared real test results with the usual report methods. The report methods were often wrong, and sometimes they showed three times the real effect.
Oct 102 min read


Test your brand search ads before you pay for more clicks
When eBay stopped its ads for searches on its own name, almost all of that traffic still came through the free search results. Most of the paid clicks were clicks that eBay already had.
Oct 102 min read


Use AI ad writers that learn from real clicks
A 10-week Facebook test with 34,849 advertisers compared 2 AI ad writers. The AI that learned from real clicks raised the click-through rate by 6.7%.
Oct 103 min read


Send promo emails every other day, not every day
A 603,153-customer experiment found that emailing every other day cut unsubscribes by 59%, at the cost of a few points of short-term sales.
Oct 93 min read


Say "$20,000 every month", not "$240,000 this year"
Same money, different story. New Journal of Marketing Research studies show regular giving reads as more sincere, and earns more clicks and goodwill.
Oct 83 min read


Show where your brand comes from only when it fits the product
A review of research found that buyers use a brand's country as a clue for quality and feeling. It helps when the country fits the product type, and hurts when it does not.
Jan 52 min read
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